Refund Policy
Last Updated: June 1, 2026
At MMI-KKB (JV) NATURA PREMIUM PURIFIED RIVER SAND, we are
committed to customer satisfaction. If you are not entirely satisfied with your purchase, we’re
here to help.
1.
Eligibility for Refunds
- You must request a refund within 7 days of
purchase.
- Products must be unused, undamaged, and in their original packaging.
- A valid proof of purchase is required.
2. Non-Refundable
Items
The following items/services are not eligible for refunds:
- Customized or personalized products.
- Digital/downloadable products or subscriptions.
- Items marked as "Final Sale" or purchased during promotional offers.
3. Refund
Process
To initiate a refund, please follow these steps:
- Email us at malabarmineralsandinfra@gmail.com with your order details.
- If applicable, return the item to our designated address.
- Once we receive and inspect the item, we will notify you of approval
or rejection.
- If approved, the refund will be processed within 5-7
business days to the original payment method.
4.
Late or Missing Refunds
If you haven’t received your refund yet, try the following:
- Check your bank account again.
- Contact your bank or credit card provider (processing times vary).
- If the issue persists, email us at malabarmineralsandinfra@gmail.com.
5. Contact Us
For further assistance, please reach out to us:
We value your trust and appreciate your business.
